Politique de remboursement

You never ship anything back

If something is wrong with your order, we refund you — and the item stays with you. No return label, no trip to the post office, no shipping cost for you to pay, no waiting for us to receive a parcel before your money moves.

We settle refunds from photos and your order history. That is the whole process.

30-day window

You have 30 days from the day your order is delivered to request a refund.

To be eligible, the item must be:

unworn and unused,
with its original tags still attached,
purchased from this store (your order number is your proof of purchase).

That's it. We do not refuse a refund because a box is scuffed, opened, or missing.

How to request a refund

Email contact@shoprunlife.com with:

your order number,
a few photos of the item — including the tags, and a clear shot of whatever the problem is.

We review your request and reply. If it's approved, we refund you and you keep the item — there is nothing to send back.

No return shipping, for anyone

There is no return address to ship to, so nobody pays return shipping — not you, not us. There is also no restocking fee and no deduction of any kind from your refund.

For orders over $150, we may ask for one or two additional photos, or confirm the delivery scan with the carrier, before approving. That's a verification step, not a return — we still never ask you to ship anything back.

Damaged, defective, or wrong items

Email contact@shoprunlife.com with a photo of the problem.

You are covered for the full 30 days. Telling us early helps us act faster — with the carrier, and on a replacement — but it is not a condition. A defect reported on day 29 is treated exactly like a defect reported on day 2: replacement or full refund, your choice, at no cost to you.

Lost or undelivered packages

Delivery takes 10–20 business days after your order is processed, and tracking sometimes goes quiet for several days while a parcel is in transit. That is normal. These cases are not:

Tracking has not updated for 10 consecutive days — email us. We open an investigation with the carrier.
Tracking says "delivered" but you have nothing — email us within 7 days of that scan. We file a claim with the carrier and check the delivery address and any safe-drop location.
Your order has not arrived 20 business days after being processed — email us. At that point the parcel is considered lost.

In every one of these cases, once the investigation confirms the parcel is lost or undeliverable, you get a replacement or a full refund — your choice. You never have to argue with the carrier yourself; that is our job.

If a parcel is returned to sender because the address was incomplete or nobody could receive it, we will contact you to either reship it or refund you.

What is not covered

Items that have been worn outdoors or show signs of use in the photos provided
Requests made more than 30 days after delivery
Gift cards
Final sale items, where clearly marked as such on the product page

Because we refund without asking for the item back, we do reserve the right to decline a request where there is clear evidence of abuse — for example repeated claims on the same account with no supporting photos. This is not about judgment calls on a single order; if your request is genuine, it will be approved.

Exchanges

Want a different size or color? Request a refund on the original order and place a new one. You keep the first item while your refund is processed, so there is no gap and no second round of shipping to wait through.

Refunds

We review your request from your photos and your order history — we do not wait to receive anything. We email you to confirm whether it was approved, normally within 2 business days.

Once approved, your refund goes back to your original payment method within 10 business days. Your bank or card issuer may take a few additional business days to post it — that part is outside our control.

If more than 15 business days have passed since we confirmed your refund and you still have nothing, email contact@shoprunlife.com and we will chase it.

Order cancellations

You can cancel any order at no cost as long as it has not shipped — just email contact@shoprunlife.com.

If we cannot ship within the timeframe shown at checkout, we will contact you and offer the choice between waiting for a revised date or cancelling for a full refund.

Your rights

This policy is offered in addition to — and does not limit — any rights you have under applicable federal and state consumer protection law in the United States.