Contact
We answer every message. The fastest way to reach us is email.
contact@shoprunlife.com — we reply within one business day, Monday to Friday.
Before you write
These pages answer most questions right away:
- Frequently asked questions — sizing, delivery, payment
- Shipping — where we ship and how long it takes
- Returns & refunds — 30 days, and you never ship anything back
What to include
If your message is about an order, send us your order number — it starts with # and is in your confirmation email. If something arrived damaged, wrong, or not at all, add a few photos. That is all we need to approve a refund: we settle from photos and your order history, not from an inspection.
Where we ship
RunLife ships to 39 countries — the United States, Canada, the United Kingdom, most of Europe, Japan, South Korea, Singapore, Australia, New Zealand, the United Arab Emirates and Saudi Arabia. The full list is in our Shipping Policy. Shipping is free on every order, with delivery in 10–20 business days after your order is processed. Outside the United States, any import duties charged on delivery are set by your own country and are your responsibility.